In case of service deficiencies, Kawande Group will strive to rectify the issue through revisions or changes to the assistant. If these measures do not satisfy the Customer, Kawande Group will offer a refund for unused hours or allow the Customer to use those hours for other support services.
No Refunds in the Following Cases:
– Trial or Pilot Engagements: No refunds will be issued for trial or pilot projects.
– Scope Deviation: If the Customer deviates from the agreed-upon scope of work, a refund may not be granted.
– Delayed Feedback: If the Customer fails to provide timely feedback or instructions during the project and later expresses dissatisfaction, a refund may not be granted.
– Delayed Complaints: Complaints about deliverables must be raised within five business days of receipt.
– Agreed on Reworks or Replacements: If a rework or assistant replacement is mutually agreed upon, a refund may not be granted.
– Unused Subscription Hours: For subscription-based engagements, refunds will not be issued for unused hours if the Customer does not utilize 100% within the validity period. However, for monthly subscriptions of 40 hours or more, 15% of unused hours will be rolled over to the subsequent month upon renewal.
Additional Refund Conditions:
If Kawande Group fails to deliver as per the work order scope or instructions, or if the Customer is dissatisfied with the relevance of the information or the assistant’s capabilities, a refund may be considered. Additionally, if unforeseen issues with third-party tools prevent Kawande Group from providing support, a refund may be applicable.
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